Privacy Policy

Effective Date: June 5, 2026

Brain and Spine Neurosurgical Institute, also known as BSNI, respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, submit a form, watch embedded videos, or contact us through the website.

This policy applies to information collected through spinetogether.com and related website forms. It does not replace our HIPAA Notice of Privacy Practices, which explains how we use and protect protected health information as part of patient care.

Information We Collect

We may collect information you choose to provide through website forms, including:

Name
Email address
Phone number
Preferred location
Preferred contact method
General appointment request details
Health-related information submitted through HIPAA-secure forms

We may also collect basic technical information automatically, such as:

Browser type
Device type
IP address
Pages visited
Time spent on the website
Referral source
Interactions with website features

Website Forms and HIPAA

BSNI uses Cognito Forms for certain website forms. Forms intended to collect health-related information are handled through Cognito Forms under a Business Associate Agreement.

Some forms may ask for health-related information so our team can respond to your request or support your care. Please do not use any website form for emergencies or urgent medical concerns.

If you are experiencing a medical emergency, call 911.

How We Use Information

We may use information collected through the website to:

Respond to appointment requests
Contact you about your inquiry
Route your request to the appropriate office or staff member
Improve the website
Monitor website performance
Understand how visitors use the site
Maintain website security
Support patient communication

We do not sell patient information.

Cookies and Analytics

Our website may use cookies and similar technologies to help the site work properly, understand visitor behavior, and improve performance.

If Google Analytics, Google Tag Manager, or similar tools are used, they may collect information about how visitors interact with the website. This information helps us understand traffic patterns and improve the user experience.

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Embedded YouTube Videos

Our website may include embedded YouTube videos. YouTube is operated by Google. When you view or interact with an embedded video, YouTube or Google may collect information according to their own privacy practices.

Where practical, BSNI uses YouTube’s privacy-enhanced embed option. Google’s YouTube documentation says Privacy Enhanced Mode can be used by changing embedded video URLs from youtube.com to youtube-nocookie.com.

Call Tracking and Phone Calls

If call tracking is used, we may collect information related to calls placed from the website, such as the phone number used, call time, call duration, and the webpage or campaign associated with the call.

Phone calls may be handled according to BSNI’s patient communication and privacy procedures.

Third-Party Service Providers

We may use trusted third-party service providers to operate the website and related services. These may include website hosting, security, analytics, forms, video embeds, and call tracking providers.

These providers may process information only as needed to provide their services to BSNI.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect information submitted through the website. No website or online transmission is completely secure, and we cannot guarantee absolute security.

Forms intended to collect protected health information are handled through HIPAA-supporting systems with appropriate agreements in place.

Links to Other Websites

Our website may link to third-party websites. BSNI is not responsible for the privacy practices, content, or security of third-party websites.

Children’s Privacy

This website is not directed to children under 13. We do not knowingly collect personal information from children through the website.

Your Choices

You may contact BSNI to update or correct information you submitted through the website. You may also choose not to submit information through the website and contact us by phone instead.

HIPAA Notice

For information about how BSNI uses and protects protected health information as part of patient care, please review our Notice of Privacy Practices.

Contact Us

If you have questions about this Privacy Policy, contact:

Brain and Spine Neurosurgical Institute
1526 Atwood Avenue
Suite 200
Johnston, RI 02919

Changes to This Policy

BSNI may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.